Terms of service

Claro. Para Terms of Service, eu usaria um texto mais completo e profissional, mas sem ficar exageradamente jurídico. Como a PetZen vende produtos para pets nos EUA, incluí cláusulas sobre pedidos, preços, entrega, uso dos produtos, propriedade intelectual, avaliações e ligação com suas políticas de devolução e privacidade.

Cole este texto inteiro no campo “Termos de serviço”:

PetZen Terms of Service

Last updated: September 20, 2026

Welcome to PetZen. These Terms of Service (“Terms”) govern your use of petzen.shop and any purchases made through our online store.

By visiting our website, creating an account, placing an order, or purchasing a product from PetZen, you agree to these Terms.

If you do not agree with these Terms, please do not use our website or services.

1. Online Store Terms

By using this website, you confirm that you are legally able to enter into a binding agreement in your place of residence.

You may not use our products or website for any unlawful or unauthorized purpose.

You may not attempt to interfere with, damage, disrupt, or gain unauthorized access to our website, systems, or services.

2. General Conditions

We reserve the right to refuse service, cancel orders, or limit quantities when reasonably necessary, including in cases involving suspected fraud, pricing errors, unauthorized resale, payment issues, or violations of these Terms.

We may update, modify, suspend, or discontinue portions of our website or services when necessary.

3. Products and Product Information

PetZen makes reasonable efforts to provide accurate product descriptions, photographs, sizing information, colors, specifications, and other product details.

However, colors and appearance may vary slightly depending on your screen, device, lighting, manufacturing batch, or other factors.

Product measurements may also vary slightly due to manufacturing or manual measurement.

Customers are responsible for reviewing product descriptions, sizing information, compatibility information, and other specifications before placing an order.

4. Pet Product Safety

PetZen products should always be used according to their intended purpose and any instructions provided with the product.

Pet owners are responsible for determining whether a product is appropriate for their pet based on the pet's size, behavior, health, and individual needs.

Pets should be supervised when using products when supervision is appropriate.

Immediately discontinue use of any product that becomes damaged or presents a potential safety risk.

Information provided on our website is for general informational purposes and is not a substitute for professional veterinary advice.

5. Prices and Availability

All prices are displayed in the currency shown at checkout and may change without prior notice.

We reserve the right to correct pricing, product descriptions, promotions, or other errors at any time.

Submitting an order does not guarantee acceptance of the order.

Products are subject to availability, and certain products may sell out or become unavailable after an order is placed.

If we are unable to fulfill an order, we will contact the customer and provide an appropriate resolution.

6. Orders

You agree to provide accurate, complete, and current billing, shipping, and contact information when placing an order.

PetZen may contact you if additional information is required to process or verify your purchase.

Orders may be canceled when reasonably necessary due to:

Suspected fraud or unauthorized payment
Incorrect pricing or product information
Product unavailability
Invalid or incomplete shipping information
Payment authorization failure
Violation of these Terms

If payment has already been collected for an order that we cancel, an appropriate refund will be issued.

7. Payment

Payment must be successfully authorized before an order can be processed.

Payment methods available to you will be displayed during checkout.

PetZen does not guarantee that every payment method will be available for every order or customer.

8. Shipping and Delivery

Shipping times shown on our website are estimates unless specifically stated otherwise.

Delivery times may be affected by factors outside our reasonable control, including carrier delays, weather, holidays, customs processing, address issues, or periods of unusually high demand.

Customers are responsible for providing an accurate and complete shipping address.

Additional details regarding shipping are available in our Shipping Policy.

9. Returns and Refunds

Eligible returns and refunds are governed by our Return & Refund Policy.

Products must meet the eligibility requirements described in that policy.

Items showing signs of use, wear, washing, pet hair, odors, stains, damage, or missing components may not be eligible for return.

Seasonal products and costumes must also meet all applicable return-condition requirements.

Please review our Return & Refund Policy before making a purchase.

10. Promotions and Discounts

Promotional codes, discounts, sales, and special offers may be subject to additional terms.

Unless otherwise stated, promotions:

Cannot be redeemed for cash
May not be combined with other offers
May have expiration dates
May be limited to certain products, customers, or quantities

PetZen reserves the right to modify or end promotions when permitted by applicable law.

11. Intellectual Property

The PetZen name, branding, logos, website design, original photographs, graphics, written content, product presentation, and other original materials are owned by or licensed to PetZen unless otherwise indicated.

You may not copy, reproduce, distribute, modify, sell, or commercially exploit our content without prior written permission.

12. Customer Reviews and Submitted Content

If you submit a review, photograph, comment, testimonial, or other content to PetZen, you represent that you have the right to submit that content.

You agree not to submit content that is unlawful, fraudulent, abusive, defamatory, infringing, misleading, or harmful.

By voluntarily submitting content for publication, you grant PetZen permission to display, reproduce, and use that content in connection with our store, products, and marketing, subject to applicable law.

13. Third-Party Services and Links

Our website may use or link to services provided by third parties, including payment processors, shipping providers, social media platforms, applications, and other service providers.

PetZen is not responsible for third-party websites, policies, services, or content that we do not control.

Your use of third-party services may also be subject to their own terms and policies.

14. Prohibited Uses

You may not use our website to engage in fraudulent activity, violate applicable laws, interfere with the operation or security of the website, transmit malicious software, collect information about other users without authorization, impersonate another person, or infringe intellectual property or privacy rights.

We reserve the right to restrict access to our services when these Terms are violated.

15. Disclaimer of Warranties

We strive to provide reliable products and services.

However, except where otherwise required by law, the website and services are provided on an “as available” basis.

Nothing in these Terms excludes warranties, protections, or consumer rights that cannot legally be excluded.

16. Limitation of Liability

To the fullest extent permitted by applicable law, PetZen will not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or products.

Nothing in these Terms limits liability that cannot legally be limited or excluded under applicable law.

17. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold PetZen harmless from claims arising from your unlawful use of our website, violation of these Terms, or infringement of the rights of another person.

18. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, the remaining provisions will continue to remain in effect to the extent permitted by law.

19. Termination

We may restrict or terminate access to our services when a user materially violates these Terms, engages in fraudulent activity, or uses our services unlawfully.

Obligations incurred before termination will continue where applicable.

20. Privacy

Your personal information is handled according to our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, and protect personal information.

21. Changes to These Terms

PetZen may update these Terms periodically.

The most current version will be published on this website with an updated revision date.

Continued use of our website after updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.