Contact information

Contact Information

We’re here to help.

If you have questions about an order, product, shipping, returns, or anything else related to PetZen, please contact our customer support team.

PetZen Customer Support

Email: contact@petzen.shop
Website: petzen.shop

Customer Support

For faster assistance, please include your order number when contacting us about an existing purchase.

We aim to respond to customer inquiries within 1–2 business days.

Order & Return Questions

For questions regarding:

• Order status

• Shipping or tracking

• Product information

• Damaged or incorrect items

• Returns or refunds

Please email us at contact@petzen.shop.

Please do not send returns to any address without first contacting PetZen and receiving return instructions.