Shipping policy

Shipping Policy

Last updated: September 20, 2026

Thank you for shopping with PetZen. We work to process and deliver your order as quickly and reliably as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment is successfully confirmed.

Orders placed on weekends or holidays may begin processing on the next business day.

During periods of high demand, seasonal promotions, holidays, or product launches, processing may occasionally take longer.

Shipping Within the United States

PetZen currently offers shipping to eligible addresses within the United States.

Estimated delivery times vary depending on the product, destination, fulfillment location, and shipping carrier.

For most orders, estimated delivery is approximately 5–8 business days after shipment.

Please note that delivery estimates are not guaranteed and may occasionally be affected by carrier delays, weather conditions, holidays, high shipping volume, or other circumstances outside our reasonable control.

Free Shipping

When a product or promotion is marked Free Shipping, no standard shipping charge will be added for eligible orders.

Any available expedited or alternative shipping options, if offered, will be displayed during checkout.

Order Tracking

When tracking information is available, you will receive an email containing your tracking details after your order has shipped.

Please allow some time for the carrier's tracking system to update after receiving your tracking number.

Multiple Packages

Some orders may contain products fulfilled from different locations.

As a result, items from the same order may occasionally arrive in separate packages or on different days.

You will not be charged additional standard shipping fees simply because an order is shipped in multiple packages.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your:

  • Street address

  • Apartment or unit number

  • City

  • State

  • ZIP code

  • Contact information

If you notice an error after placing your order, contact us as soon as possible at contact@petzen.shop.

We will do our best to assist before the order is processed, but we cannot guarantee that an address can be changed once an order has entered fulfillment or has already shipped.

Delayed Orders

Occasional shipping delays may occur due to circumstances outside PetZen's reasonable control, including:

  • Carrier disruptions

  • Severe weather

  • Holidays

  • High shipping volume

  • Incorrect or incomplete addresses

  • Transportation delays

  • Other logistical disruptions

If your tracking information has not updated for an extended period or your order appears significantly delayed, please contact us at contact@petzen.shop.

Lost or Missing Packages

If tracking indicates that your package was delivered but you cannot locate it, please:

  1. Check around your property and delivery area.

  2. Ask household members, neighbors, or building staff.

  3. Check directly with the shipping carrier.

If you still cannot locate the package, contact us at contact@petzen.shop with your order number so we can review the situation.

Damaged or Incorrect Orders

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us as soon as possible at contact@petzen.shop and include:

  • Your order number

  • A description of the issue

  • Clear photos of the item and packaging when applicable

We will review the issue and provide an appropriate resolution.

Seasonal Orders

During high-demand seasonal periods, including Halloween and major holidays, shipping carriers may experience increased volume.

We strongly recommend ordering seasonal products early enough to allow for processing and delivery.

Delivery estimates are not guarantees of arrival before a specific holiday or event unless explicitly stated otherwise on the product page.

Returns

Shipping and delivery policies are separate from our return eligibility requirements.

For information regarding returns, exchanges, and refunds, please review our Return & Refund Policy.

Contact Us

If you have questions about shipping or an existing order, contact:

PetZen
Website: petzen.shop
Email: contact@petzen.shop